Dashboard functionality to explore before you start!
See corresponding numbers on the illustration below
- Press "Go online" to activate the VClerk button on your e-Commerce site.
- Press the "silhuett" to edit your profile info, image etc. The photo you upload here will be visible on the VClerk button on your site when you are online.
- Click "Home" to go to you main dashboard view. (image below)
- If you are an admin and own more than one e-Commerce store, then you can add VClerk to the other stores here.
- Here you will find your store statistics, time spent, calls answered, conversion rates etc
- In "Store Settings" you can adjust users, messaging on your VClerk button etc.
- Questions? From here you can chat directly with our team.
- Expand the menu bar.
VClerk Call Dashboard:
- The Search Bar: Search your product catalogue for the products you want to present to the shopper
- Preview Product: See the product before you present it to the shopper
- When you are in the "Search Product" tab you will see the products that best match your search term
- "Showroom View" display the products you and the shopper have seen together, it also indicates what products the shopper has placed in the cart.
- "Contact info" click here to enter the shoppers name, e-mail and other info.
- "Notes" click here to take notes while on the call
- "Cart" here you can what the shopper has placed in the cart.
- "Description" the + opens the product description
- Here you can see how many shoppers ar waiting to talk to you.
- To end the call, click on your profile picture and choose from the dropdown menu